Company Overview:

The Ferguson Group (TFG) is a bipartisan government relations consulting firm headquartered in Washington, DC, that represents the largest number of local governments of any firm in Washington.  TFG is a dynamic, established, and growing organization working in the federal government relations and competitive federal funding space, including grants. We specialize in representing public agencies, like local governments, as well as private entities that engage with public agencies. TFG provides federal advocacy, consulting, and grant services to build stronger communities nationwide. As we enhance our operations and reach, we are seeking a highly motivated and experienced Operations Manager to join our team. This key leadership position will play a pivotal role in optimizing our business processes, enhancing operational efficiency, and ensuring seamless execution of all activities within the organization. This position is based in Washington, D.C.  

Position Overview:

As the Operations Manager, you will be responsible for overseeing and coordinating all operational aspects of the company. You will collaborate with TFG management and staff to streamline workflows, improve productivity, and maintain exceptional levels of customer satisfaction. Your ability to strategize, lead cross-functional teams, and drive operational excellence will be critical to the success of our company's growth and overall success.

Key Responsibilities:

1. Operational Leadership: Provide leadership and strategic direction to the TFG team. Implement best practices for professional services firms, develop SOPs (Standard Operating Procedures), and establish performance metrics to optimize overall operational efficiency.
2. Cross-Functional Collaboration: Foster strong working relationships with the advocacy, grants, and administrative teams. Collaborate to align business objectives, resolve bottlenecks, and ensure communication among the teams.
3. Process Improvement: Identify opportunities for process optimization and implement efficient workflows to enhance productivity and reduce operational costs. Continuously monitor, analyze, and enhance existing processes to maintain a competitive edge.
4. Quality Control: Maintain rigorous quality control standards throughout the organization. Ensure compliance with industry regulations and certifications, as well as internal quality guidelines.
5. Resource Management: Effectively allocate resources to meet project deadlines and operational targets. Manage staffing requirements, oversee training initiatives, and cultivate a positive work environment to foster employee growth and job satisfaction.
6. Human Resources: In conjunction with the Management Committee and outsourced HR team at Inova, manage the HR function including handling employee-related matters in the workplace from recruitment and performance to compensation and career development.  Recruit and staff all open positions, set budgets, negotiate compensation and benefits.  Manage and resolve employee conflicts and disciplinary actions.  Manage employee performance, working with other firm partners and managers by setting goals for employees, evaluating their performance, and providing feedback and guidance.
7. Accounting:  Responsible for general oversight of the financial management of the organization in conjunction with the Management Committee. Monitor certain financial transactions (invoice approval and payment, payroll, check runs, tracking financial health indicators, budget, and business metrics). Work with the Management Committee and the Controller in the formulation of comprehensive financial policy for the business to ensure the financial health of the firm.  Work in conjunction with the Controller to ensure day-to-day operations and overall financial management function smoothly, ensuring data is accurate and reliable.
8. Performance Metrics: Develop and track key performance indicators (KPIs), objectives and key results (OKRs) and similar metrics to evaluate individual and team operational performance. Regularly report on progress to TFG management and suggest corrective actions as needed.
9. Risk Management: Identify potential risks and implement appropriate mitigation strategies to safeguard the organization's operations, assets, and reputation.
10. Budget Oversight: Collaborate with TFG management to create, manage, and adhere to operational budgets. Monitor expenses and implement cost-saving measures while maintaining the highest standards of quality.
11. Contract Management: Responsible for supervising the client and vendor contracts for the firm. Prepare and analyze client contracts.  Negotiate vendor contracts, including annual benefit contracts. Must have in-depth knowledge of contract features, understand the advantages and pitfalls of contracts and be familiar with a plethora of contract details.
12. Relationships: Build and maintain relationships with vendors, clients, and other business connections; maintain contract-related documents, correspondence and firm contract database; present contract information to Management Committee for review; keep track of contracts and extending, renewing, or closing them out; stay informed about changes to relevant rules and regulations.
13.  Continuous Improvement: Encourage a culture of continuous improvement, innovation, and learning amongst the TFG team. Explore new technologies or methodologies to enhance operational efficiency.
14. Other duties as assigned.

Qualifications and Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is preferred but not mandatory.
• Proven track record of at least five years of successful experience in operations management or a related role in a firm with total annual revenues of $5 million or more.
• Strong leadership and team management skills with the ability to inspire and motivate team members.
• Excellent analytical and problem-solving abilities with a data-driven approach.
• Demonstrated experience in process optimization, quality control, and project management.
• Knowledge of industry-specific regulations, compliance standards, and professional services best practices.
• Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Proficiency in using relevant software and tools for operations management and analysis.
• Adaptability and flexibility to thrive in a fast-paced and dynamic work environment.
• Basic knowledge of HR practices and accounting processes is preferred.

TFG is an equal opportunity employer committed to diversity and inclusion within our workforce.

If you are interested in the Operations Manager position, please respond to recruiter@tfgnet.com and include cover letter, resume and salary requirement.

Equal Opportunity Employer

      TFG

           1901 Pennsylvania Avenue., N.W. 
           Suite 700 
           Washington, D.C. 20006

      (202) 331-8500

    recruiter@tfgnet.com